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Terms and Conditions

Your “No Fix No Fee” Guarantee

We make it our business to be straight with our customers. Sometimes we know that something can be fixed, but we don't know how. When this happens we don't try to baffle you with jargon. Instead, we explain the problem, leave, research the issue, and until we find the fix you won't have to pay us a penny.

That means that if we are unable to repair your computer or related hardware, or cannot resolve or diagnose your problem within the first thirty minutes, we will not charge for this time. However...

If a problem has been diagnosed and a solution offered, but you choose not to proceed then you will be charged for the time spent on site up to that point.

If we are unable to resolve the problem because you cannot provide us with the appropriate software, software license or serial numbers, passwords or installation disks, again, you will only be charged for the time spent on site up to that point.

If you are having problems with your internet connection we will test your equipment and line, but where we are able to diagnose a fault that is due to the failings of your Internet Service Provider (ISP) you will again be charged for the time spent on site up to that point, regardless of whether the ISP accepts responsibility for the fault. We will however be happy to talk to your ISP at a technical level to demonstrate the problem to them in terms they understand, which will usually result in the eventual resolution of the problem.


General

Computer Angels is the trading name of Computer Angels Limited (Company number 5323507). By requesting a product or service from Computer Angels Limited you accept these terms and conditions. These terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions each time prior to purchasing from Computer Angels Limited.

Goods Supplied

Goods supplied to the customers remain the property of Computer Angels Limited until such time as they have been paid for in full. In the event of insolvency or liquidation the customer agrees to allow Computer Angels Limited or its agents reasonable access to such goods in order to facilitate their removal.

Caring for your Equipment

Where we take equipment back to our workshop or offices we undertake to take good care of it and to return it in the same condition as we received it (or more usually in better condition than we received them it). Let us know if you are aware of any deficiencies as soon as possible and we will endeavour to sort things out.

In the unlikely event of us being responsible for losing or damaging a piece of equipment we undertake to replace it with a piece of equipment of similar or better specification.

Data Privacy

Computer Angels Limited undertake to safeguard your equipment and data as far as is reasonably possible. Where backups are taken in our workshop we may retain this data for three months or longer as a matter of course to safeguard you in the event of subsequent data loss, however we undertake to respect your privacy; your data is secured and staff policy expressly forbids unauthorised access to this data.

Computer Angels Limited will as a matter of course record passwords related to work we have carried out or equipment that we have installed as a service to our clients. This data is securely stored and encrypted where we deem it necessary.

Data Loss

We take all reasonable precautions to prevent the loss of client data whether working on site or in our offices. We are conscious that backing up data is a time consuming task, and we do not routinely back up data unless we perceive a real risk of data lost, in order to keep your charges as low as possible.

However when working with systems that often already have problems it is inevitable that from time to time data loss will occur. When this happens we undertake to make all reasonable effort to recover this data using our in-house expertise, and at out own expense. If we are still unable to recover lost data we will then compensate customers on a case-by-case basis.

By accepting our services the customer agrees to indemnify Computer Angels Limited from any losses arising from data loss as a result either directly or indirectly from our work. This clause is not an attempt to avoid responsibility, but rather an attempt to avoid vexatious litigation - our view is that if it really was that important then you would have backed it up anyway.

Cost Plus Procurement

Where we undertake to procure equipment on a cost plus basis cost is taken as the purchase price of the equipment, as well as shipping, miscellaneous duty charges, and any other surcharges and expenses that we incur or have to pay to suppliers or other third parties. We will happily provide you with documentation to support this price.

On occasion we will work on a zero margin basis and charge for the time taken to arrange procurement of goods. As we have no profit margin to protect us from the costs associated with returns we reserve the right to charge administration fees for returns under warranty or otherwise.

Zero Mark-up Procurement

Where we undertake to procure equipment on a zero-mark-up basis cost is taken as the purchase price of the equipment, as well as shipping, miscellaneous duty charges, card transaction charges and any other surcharges and expenses that we incur or have to pay to suppliers or other third parties. We will happily provide you with documentation to support this price. As we have no profit margin to protect us from the costs associated with returns we offer goods without warranty other than that offered by the manufacturer. Should you wish us to manage any warranty issues we reserve the right to charge administration fees for returns under warranty or otherwise.

Torts (Interference with Goods) Act 1977

Please ensure that you leave correct contact details when leaving goods with us so that we can arrange the return of these goods to you. Goods will be kept for a period of three months after repair. Should the customer fail to collect their goods, or if we are unable to contact the customer to arrange return of the goods within this period, they will be disposed of.

The Rest of the Small Print

Contracts between you and Computer Angels Limited shall be governed by English Law and you and Computer Angels Limited submit to the exclusive jurisdiction of the English courts.

Where services are supplied we shall have a special lien on all goods for charges on such, and shall also have a general lien against the owner of any such goods, for any monies on account due from the owner. If any lien is not satisfied within a reasonable time, we may at our absolute discretion, sell the goods concerned and apply the proceeds towards discharge of the lien, and the expenses of the sale.

Where credit terms are allowed, terms of payment are strictly net and payable 7 days from the date of our invoice. Computer Angels Limited reserves the right to implement charges on accounts outstanding beyond the time specified in this condition. A surcharge of 5% of the value of the goods ordered may be implemented if the payment due remains outstanding for the period of greater than 60 days after the date of the Company's invoice. Interest is applicable to outstanding amounts and the rate of interest charged shall be 2% per month from the due date until payment is made.

Except in respect of death or personal injury caused by Computer Angels Limited’s negligence, or liability for defective products under the Consumer Protection Act 1987, Computer Angels Limited shall not be liable to the Customer by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty under common law, or under the express terms of the Agreement, for loss of profit or any indirect, special or consequential loss or damage, costs, expenses or other claims for compensation whatsoever (whether caused by the negligence of Computer Angels Limited, its employees or agents or otherwise) which arise out of or in connection with the supply of the Services and Goods (including any delay in supplying or any failure to supply the Services and Goods in accordance with the Agreement or at all) or the use or re-sale by the Customer, and the entire liability of Computer Angels Limited under or in connection with the Agreement shall not exceed the price of the Services and Goods, except as expressly provided in these terms.

No supply dates are guaranteed and Computer Angels Limited shall not be responsible for any loss or damage be it consequential or otherwise suffered by the Customer as a result of late supply of any Services and Goods under the Agreement.

Computer Angels Limited explicitly rejects any automatically renewing contracts. If you hide such terms in your small print take notice that we reject these terms, and will refuse payment and take necessary steps to recover any money taken from us in connection with automatic renewals unless you are in possession of a written or verbal acknowledgment of the renewal and the terms of that renewal given at the time of the renewal.

“Wouldn’t it be wonderful if your business could afford its own IT department? What if that level of expertise were available to you at any time, and you only had to pay for it when you needed it?”

Terms of Service

Site Agreement

1. Copyright, Licenses and Idea Submissions

Domestic and International copyright and trademark laws protect the entire contents of the Site. The owner of the intellectual property, copyrights and trademarks is Computer Angels Ltd. YOU MAY NOT MODIFY, COPY, REPRODUCE, REPUBLISH, UPLOAD, POST, TRANSMIT, OR DISTRIBUTE, IN ANY MANNER, THE MATERIAL ON THE SITE, INCLUDING TEXT, GRAPHICS, CODE AND/OR SOFTWARE.

Subject to more specific terms on individual Computer Angels Ltd web sites, you may print and download portions of material from the different areas of the Site provided that you agree not to change or delete any copyright or proprietary notices from the materials. You agree to grant to Computer Angels Ltd a non-exclusive, royalty-free, worldwide, sub licensable, perpetual license, with the right to sub-license, to reproduce, distribute, transmit, create derivative works of, publicly display and publicly perform any materials and other information (including, without limitation, ideas contained therein for new or improved products and services) you submit to any public areas of the Site (such as bulletin boards, forums and newsgroups) or by e-mail to Computer Angels Ltd by all means and in any media now known or hereafter developed. You also grant to Computer Angels Ltd the right to use your name in connection with the submitted materials and other information. You agree that you shall have no recourse against Computer Angels Ltd for any alleged or actual infringement or misappropriation of any proprietary right in your communications to Computer Angels Ltd.

If you believe that content appearing on the Site constitutes copyright infringement of another party's rights, please contact us providing following information:


2. Trademarks

Computer Angels Ltd, its Web sites, seminars, conferences, events, trade shows, publications, products, content or services referenced herein or on the Site are the exclusive trademarks or service marks of Computer Angels Ltd, including the "look" and "feel" of the Site, colour combinations, layout, and all other graphical elements. Any use of Computer Angels Ltd's trademarks is strictly prohibited without the express permission from Computer Angels Ltd. Other product and company names mentioned in the Site may be the trademarks of their respective owners.


3. Use of the Site

You understand that, except for information, products or services clearly identified as being supplied by Computer Angels Ltd, Computer Angels Ltd does not operate, control or endorse any information, products or services on the Internet in any way. In some sections of the site information, products or services can be offered by third parties that are not affiliated with Computer Angels Ltd. You also understand that Computer Angels Ltd cannot and does not guarantee or warrant that files offered for download through the Site by third parties will be free of infection or viruses, worms, Trojan horses or other code that manifest contaminating or destructive properties. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for accuracy of data input and output, and for maintaining a means external to the Site for the reconstruction of any lost data.

In connection with your use of the Site, you agree you will not:

YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF THE SITE AND THE INTERNET. Computer Angels Ltd PROVIDES THE SITE AND RELATED INFORMATION "AS IS" AND DOES NOT MAKE ANY EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS OR ENDORSEMENTS WHATSOEVER (INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR NONINFRINGEMENT, OR THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE) WITH REGARD TO THE SERVICE, ANY MERCHANDISE INFORMATION OR SERVICE PROVIDED THROUGH THE SERVICE OR ON THE INTERNET GENERALLY, AND COMPUTER ANGELS LTD SHALL NOT BE LIABLE FOR ANY COST OR DAMAGE ARISING EITHER DIRECTLY OR INDIRECTLY FROM ANY SUCH TRANSACTION. IT IS SOLELY YOUR RESPONSIBILITY TO EVALUATE THE ACCURACY, COMPLETENESS AND USEFULNESS OF ALL OPINIONS, ADVICE, SERVICES, MERCHANDISE AND OTHER INFORMATION PROVIDED THROUGH THE SERVICE OR ON THE INTERNET GENERALLY. YOU UNDERSTAND FURTHER THAT THE INTERNET CONTAINS UNEDITED MATERIALS SOME OF WHICH ARE SEXUALLY EXPLICIT OR MAY BE OFFENSIVE TO YOU. YOU ACCESS SUCH MATERIALS AT YOUR RISK. COMPUTER ANGELS LTD HAS NO CONTROL OVER AND ACCEPTS NO RESPONSIBILITY WHATSOEVER FOR SUCH MATERIALS.


LIMITATION OF LIABILITY

IN NO EVENT WILL COMPUTER ANGELS LTD BE LIABLE FOR (I) ANY INCIDENTAL, CONSEQUENTIAL, OR INDIRECT DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OF OR INABILITY TO USE THE SERVICE, OR ANY INFORMATION, OR TRANSACTIONS PROVIDED ON THE SERVICE, OR DOWNLOADED FROM THE SERVICE, OR ANY DELAY OF SUCH INFORMATION OR SERVICE. EVEN IF COMPUTER ANGELS LTD OR ITS AUTHORISED REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR (II) ANY CLAIM ATTRIBUTABLE TO ERRORS, OMISSIONS, OR OTHER INACCURACIES IN THE SERVICE AND/OR MATERIALS OR INFORMATION DOWNLOADED THROUGH THE SERVICE. BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IN SUCH STATES, COMPUTER ANGELS LTD'S LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.


4. Equipment

You shall be responsible for obtaining and maintaining all telephone, computer hardware and other equipment needed for access to and use of the Site and all charges related thereto.


5. Indemnification and Reservation of Rights

You agree to indemnify, defend and hold harmless Computer Angels Ltd, its officers, directors, employees, agents, licensors, suppliers and any third party information providers to the Site from and against all losses, expenses, damages and costs, including attorneys' fees, resulting from any violation of this Agreement (including negligent or wrongful conduct) by you or your use and access of the Site.

Computer Angels Ltd reserves the right to release current or past member or Web site user information if Computer Angels Ltd believes that a member's account is being used to commit unlawful acts, if the information is subpoenaed and/or if Computer Angels Ltd deems it necessary and/or appropriate.


6. Third Party Rights

The provisions of paragraphs 3 (Use of the Site), and 5 (Indemnification) are for the benefit of Computer Angels Ltd and its officers, directors, employees, agents, licensors, suppliers, and any third party information providers to the Site. Each of these individuals or entities shall have the right to assert and enforce those provisions directly against you on its own behalf.


7. Term; Termination

Either party without notice may terminate this Agreement at any time for any reason. The provisions of paragraphs 1 (Copyright, Licenses and Idea Submissions), 3 (Use of the Site), 5 (Indemnification), 6 (Third Party Rights) and 11 (Miscellaneous) shall survive any termination of this Agreement.


8. Special Admonitions for International Use

Recognising the global nature of the Internet, you agree to comply with all local rules including, without limitation, rules about the Internet, data, e-mail, or privacy. Specifically, you agree to comply with all applicable laws regarding the transmission of technical data exported from the United States or the country in which you reside.


9. Dealings with Third Parties

Your participation, correspondence or business dealings with any third party found on or through the Site, regarding the payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such third party. You agree that Computer Angels Ltd shall not be responsible or liable for any loss, damage or other matters of any sort incurred as the result of any such dealings.


10. Links

The Site may provide, or third parties may provide, links to non-Computer Angels Ltd Internet World Wide Web sites or resources. Because Computer Angels Ltd has no control over such sites and resources, you acknowledge and agree that Computer Angels Ltd is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products, or other materials on or available from such sites or resources. You further acknowledge and agree that Computer Angels Ltd shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.


11. Miscellaneous

This Agreement shall all be governed and construed in accordance with the laws of the United Kingdom. You agree that any legal action or proceeding between Computer Angels Ltd and you for any purpose concerning this Agreement or the parties' obligations hereunder shall be brought exclusively in a court of competent jurisdiction in the United Kingdom.

Any cause of action or claim you may have with respect to the Site must be commenced within one (1) year after the claim or cause of action arises or such claim or cause of action is barred. Computer Angels Ltd's failure to insist upon or enforce strict performance of any provision of this Agreement shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any provision of this Agreement. Computer Angels Ltd may assign its rights and duties under this Agreement to any party at any time without notice to you.

Any rights not expressly granted herein are reserved.

Some of the information on this Web site may contain projections or other forward-looking statements regarding future events or the future financial performance of Computer Angels Ltd. We wish to caution you that these statements are only predictions and that the actual events or results may differ materially.

Where We Work

Coverage Area

Coverage Area London

If you are based outside of our coverage area then call us and we'll tell you what our travel charges will be - we've travelled over 100 miles to keep existing customers happy so the chances are we'll probably be able to help you out too.